You must send us a request requesting an unlock.
We will review the case and keep in touch.
To do so, go to the BePay Help Center on the Web at "atendimento.bepay.com".
In the upper right corner of the screen click on "Enter".
Please login. If you have not yet registered with the Help Center, please register your email (use the same information you provided in the creation of your BePay Account) and create a password.
In the upper right corner of the screen click on "Send a request".
In your request, include on the Subject your request to unblock your BePay Account.
In the "description" field of the request, please provide additional information about your request.
We will review your BePay Account and your registration and keep in touch.