Can I order a chargeback or cancel a carried out transfer?

All transfers you made are final and irrefutable.

If you have transferred a value greater than what you wanted or you have made a mistake in transferring the money, BePay can not effect cancellation or reversal.

If the misappropriation has gone to your bank account or to your Prepaid card and you want to make the total or partial refund, generate a bank slip and pay it at your bank using the "Deposits" option of the BePay App.

If you have transferred the amount to your Prepaid Card, there is no way to return it to your BePay account. You can make payments in the Visa accreditation network or withdraw the money in one of the withdrawal terminals made available by the Visa network in Brazil. If you chose to cash out, you can return it to the BePay Account by issuing a bank slip in the "Deposits" option of the BePay App.

If you made the transfer to a BePay Account from a person in your contact, ask her to transfer the value back to you via the "Transfers" option of the BePay App. If the beneficiary of the transfer refuses to return the amount transferred to BePay, it will not be obliged to do so.